Effective Date: [01/01/2024]
At FGT AI Software LLC, we strive to provide our customers with the best possible experience. If for any reason you are not satisfied with your purchase, we offer a refund policy as outlined below.
Refund Terms
- Full Refund: You are eligible for a full refund within 72 hours (3 days) of your purchase.
- Partial Refund: A 50% refund is available within 15 days of your purchase.
- No Refunds After 15 Days: Unfortunately, we cannot offer refunds for purchases made more than 15 days prior.
Refund Process
- Contact Us: To request a refund, please email us at info@fgtai.com
- Provide Information: Please include your license information in your email.
- Specify PayPal Account: Indicate the PayPal account where you would like the refund to be sent. Please note that this does not have to be the same PayPal account used for the original purchase.
- Processing Time: Please allow up to 15 business days for your refund to be processed and credited to your specified PayPal account.
Additional Notes
- Reason for Refund: While we are not required to ask for a reason for your refund, we appreciate it if you could provide one to help us improve our products and services.
- Digital Products: Due to the nature of our digital products, once a license has been issued, it is considered used.
If you have any questions regarding our refund policy, please do not hesitate to contact us.
Refund Request Form
Please provide us with your information, and we will process it and respond as soon as possible.